FAQ
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Update: 2026-09-21
Do Layer 3 switches have smart fans?
Currently, only the WI-CMS6006F-L3 device supports this feature.
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Update: 2026-09-21
What is the maximum number of active VLANs that an L3 switch can support?
If it's a VLAN interface, there are 32; if it's just for VLAN functionality, there are 4094.
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Update: 2026-09-21
Does the WI-CFS6012-L3 use a 1G SFP?
Yes, SFPs can be connected to switches with backward compatibility. For example, the WI-CFS6012-L3 has a 10Gbps fiber optic port, so it can connect to 10G and lower SFPs.
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IP65 Waterproof Smart IOTBOX (Product Not Found)
Update: 2026-09-21
What is the function of the switches in IOTBOx, and what is the length of the DIN rail?
The circuit breaker included in the IOTBOX accessories is a CHNT NXB-63, used for overload and short-circuit protection. It is mounted on a 35mm DIN rail with a length of 21cm.
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IP65 Waterproof Smart IOTBOX (Product Not Found)
Update: 2026-09-21
What size battery can the BOX2 hold?
The cabinet has a width of 300mm, a height of 400mm, and a depth of 200mm, allowing for the use of space.
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Update: 2026-09-21
WI-SFP10L-10G-20KM-I / WI-SFP10L-2-5G-20KM-I / WI-SFP10L-20KM-I / WI-SFP10L-3KM-I / WI-SFP10S-20KM-I / WI-SFP10S-3KM-I / WI-SFP20L-10G-20KM-I / WI-SFP20L-2-5G-20KM-I / WI-SFP20L-20KM-I / WI-SFP21L-550-I / WI-SFP30-10G-I / WI-SFP30-I
What is the operating temperature of an industrial-grade optical module?
Withstand Harsh Environment with Temperature -40℃~85℃ (-40℉~185℉)
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Update: 2026-09-21
WI-SFP10L-10G-20KM-I / WI-SFP10L-2-5G-20KM-I / WI-SFP10L-20KM-I / WI-SFP10L-3KM-I / WI-SFP10S-20KM-I / WI-SFP10S-3KM-I / WI-SFP20L-10G-20KM-I / WI-SFP20L-2-5G-20KM-I / WI-SFP20L-20KM-I / WI-SFP21L-550-I / WI-SFP30-10G-I / WI-SFP30-I
What is the maximum usable distance for industrial-grade modules?
20 kilometers
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Update: 2026-09-21
WI-AP210-LITE V2 / WI-AP216 V2 / WI-AP217-LITE V2 / WI-AP218AX-LITE V2 / WI-AP219AX V2 / WI-AP219AX-LITE V2 / WI-AP229BE
What if an AP shows offline on the cloud platform?
It is recommended to power cycle the offline APs, reset them, and then rebind them to the cloud platform.
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Update: 2026-09-21
WI-AP210-LITE V2 / WI-AP216 V2 / WI-AP217-LITE V2 / WI-AP218AX-LITE V2 / WI-AP219AX V2 / WI-AP219AX-LITE V2 / WI-AP229BE
How to prevent a stolen access point from being used?
Bind the AP to the cloud platform. After binding, the AP login password will follow the cloud platform project password. Even if the device is hardware reset, you cannot log in to the device page.
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Update: 2026-09-21
WI-AP210-LITE V2 / WI-AP216 V2 / WI-AP217-LITE V2 / WI-AP218AX-LITE V2 / WI-AP219AX V2 / WI-AP219AX-LITE V2 / WI-AP229BE
What is the wireless coverage range of an AP?
Generally, 200 meters for outdoor APs (depending on client capability), and around 15 meters for the indoor AP218AX Lite.