FAQ
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Update: 2026-09-21
What are the speed matching rules when using a single fiber media converter?
1. When the optical port speed is 10 Gbps, the 2.5G/5G/10 Gbps RJ45 port can be used.
2. When the optical port speed is 1 Gbps, the RJ45 port functions correctly only at the 1 Gbps speed.
3. Communication is not possible in other cases.
2. When the optical port speed is 1 Gbps, the RJ45 port functions correctly only at the 1 Gbps speed.
3. Communication is not possible in other cases.
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Update: 2026-09-21
When both DC and solar power are connected, what is the rule for default input priority
Default input priority: The input priority is determined based on the voltage, and the input with the highest
voltage is preferred for
voltage is preferred for
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Update: 2026-09-21
WI-PCES306G V2 / WI-PCES310G / WI-PCES310GF V2 / WI-PCES318GF V2 / WI-PCES320GFH / WI-PCES326GF V2 / WI-PCES328GFH / WI-PCES352GF
Does the 1000Mbps Cloud Easy Smart PoE switch support TFTP upgrade firmware?
Not Support
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Update: 2026-09-21
Does the 100Mbps Cloud Easy Smart PoE switch support TFTP upgrade firmware?
Not Support
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Update: 2026-09-21
WI-AP210-LITE V2 / WI-AP216 V2 / WI-AP217-LITE V2 / WI-AP218AX-LITE V2 / WI-AP219AX V2 / WI-AP219AX-LITE V2 / WI-AP229BE
After the AP is restored to the factory, do I need to go online again to the cloud platform
No, restoring the factory will not empty the binding information, and there is no need to add it to the Wi-Tek cloud platform again.
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Update: 2026-09-21
What is the maximum MTU of WI-NR3100
The maximum is 1500, you can configure the MTU in the device interface (the setting range is 1280~1500, the default value is 1500)
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Update: 2026-09-21
How to upgrade the firmware version of the AP with one click on the AC page
Open the AC web page, click Wireless> Firmware page, select the corresponding AP model, and upload the firmware version of the relevant model AP, then click Wireless>AP list page, select the corresponding AP model, and then click Upgrade
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Update: 2026-09-21
How to upgrade the firmware version of the AP with one click on the AC page
Open the AC web page, click Wireless> Firmware page, select the corresponding AP model, and upload the firmware version of the relevant model AP, then click Wireless>AP list page, select the corresponding AP model, and then click Upgrade
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Update: 2026-09-21
How is the roaming experience? Does it support seamless switching?
Yes. It features Fast Roaming Technology, allowing the device to quickly switch signals when the user moves between multiple AP coverage areas (such as in a park or factory), ensuring uninterrupted video calls or mobile work.
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Update: 2026-09-21
WI-PCES306G V2 / WI-PCES310G / WI-PCES310GF V2 / WI-PCES318GF V2 / WI-PCES320GFH / WI-PCES326GF V2 / WI-PCES328GFH / WI-PCES352GF
How does the 1000Mbps PCES switch enable the view log function?
1000Mbps PCES series switches do not support viewing logs.