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Update: 2026-10-31
Enable PING-WatchDog function on AP
When pinging the target IP or domain fails, it can automatically perform operations such as AP restart, turning off wireless, restarting the network, and turning on rescue Wi-Fi.
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Update: 2026-10-31
Why can't I log in to the AP's web interface via the WAN port IP when the AP is working in fat AP mode?
Because in fat AP mode, the default external access port is 800, you need to log in via WAN port IP:800.
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Update: 2026-10-31
Can the gateway create two portal authentication methods: Voucher authentication and local authentication?
The gateway only supports one portal authentication method at a time. You can configure one Voucher authentication method, and the other is the default method, which performs no authentication and only requires the SSID and password.
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Update: 2026-10-31
When using AC105P with an access point, it does not work when QoS rate limiting is enabled.
The QoS function can only be used after the AC105P's hardware acceleration is disabled.
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Update: 2026-10-31
Can the LAN port of an AP be configured with a separate VLAN ID?
Currently, only ports 1 and 2 of the WI-AP417P support VLAN ID configuration; all four ports of the WI-AP419P support VLAN ID configuration.
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Update: 2026-10-31
Are there any logs on the AC gateway that can help troubleshoot the problem?
The log center contains system logs, port logs, SMS logs, authentication records, wireless logs, security check logs, and VPN logs.
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Update: 2026-10-31
Why can't I log in via web when the gateway is accessed directly through the external WAN port IP?
First, you need to enable access via WAN. The default HTTP port is 800, and the HTTPS port is 4430.
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Update: 2026-10-31
How to implement SSID speed limiting on the AC gateway device?
In Wireless > AP Group, edit the AP Group. In Wireless Template Configuration, check "Enable SSID rate limiting," enter the uplink and downlink speeds, and confirm.
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Update: 2026-10-31
How to configure port mapping on the AC?
In Firewall > Port Mapping, add a rule IP Protocol: select ANY, IPv4, IPv6; Transport Layer Protocol: select TCP, UDP, TCP+UDP; External Port:enter External port number; Internal Port:enter Internal port number; Internal IP Address:entert Internal IP address. The Advanced field is optional; specify the source IP, source port, and WAN IP address.
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Why can't I access web pages via the WAN port IP when setting up an LTE device in SOHO Router mode?
When accessing the web via the WAN port IP, the default port number is 800.
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