FAQ
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Update: 2026-10-11
What are the transmit and receive wavelengths at ports A and B of the WI-MC101G fiber optic transceiver?
Port A Transmit 1310nm, Receive 1550nm Port B: Transmit 1550nm, Receive 1310nm
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Update: 2026-10-11
How many PoE extenders can be cascaded at most?
Up to 4 cascaded
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Update: 2026-10-11
The function of the switch's DIP switch VLAN mode
All downlink ports are isolated but can communicate with uplink ports.
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Update: 2026-10-11
Can't communicate between downstream ports of the switch?
Check if the device's DIP switches are set to CCTV/VLAN mode.
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Update: 2026-10-11
The device is displayed as offline on the cloud platform.
1. Have the customer confirm their internet connection. 2. Then check if the device can ping our cloud platform domain name. If it cannot ping the domain name but can ping the cloud platform address, it's a DNS issue.