Check if the device's DIP switches are set to CCTV/VLAN mode.

All downlink ports are isolated but can communicate with uplink ports.

Check if the device's DIP switches are set to CCTV/VLAN mode.

The EWEB channel can be created only when the easy smart switch is linked with the other type of Wi-Tek cloud management device, such as cloud L2, L3 management switch, gateway, wireless AP, etc.

1. Have the customer confirm their internet connection. 2. Then check if the device can ping our cloud platform domain name. If it cannot ping the domain name but can ping the cloud platform address, it's a DNS issue.

When setting a static IP address for an L2+ switch, a static route needs to be configured to point to the gateway address because the gateway address cannot be found.

A Combo port is a logical interface. Physically, one Combo port corresponds to one electrical port and one optical port on the device panel. The electrical port and its corresponding optical port are opto-multiplexed; they cannot work simultaneously (when one interface is activated, the other is automatically disabled). Users can choose to use either the electrical port or the optical port according to their networking needs.

The ethernet port of the switch cannot be configured with an IP address. It can only bind the port to a certain VLAN, and then configure the IP address for the VLAN interface corresponding to the VLAN.

When setting a static IP address for an L2+ switch, a static route needs to be configured to point to the gateway address because the gateway address cannot be found.

The ethernet port of the switch cannot be configured with an IP address. It can only bind the port to a certain VLAN, and then configure the IP address for the VLAN interface corresponding to the VLAN.