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Troubleshooting steps for cloud platform binding failures.
Update: 2026-07-21
1.Check the device's network status; internet access is required for successful binding. 2.Confirm that the SN/MAC is entered correctly. 3.Firmware on some older devices may be too old to support the new cloud platform URL. Update to the latest firmware before binding.
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Can the CPE513P-V3 be mixed with the CPE517 V1?
Update: 2026-07-21
Yes, but the CPE517 must be set to AP mode, and the CPE513P to Repeater mode.
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What is the maximum number of connections for Point-to-Multipoint (PTMP)?
Update: 2026-07-21
It depends on the number of cameras, bitrate values, transmission distance, and the CPE usage scenario. It must be discussed based on the specific environment.
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Can the CPE800 pair with the CPE517 V1?
Update: 2026-07-21
The CPE800 V1 only supports pairing with itself. The CPE800 V2 needs to be set to Repeater mode to connect to the CPE517's Wi-Fi.
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Any height recommendations for static CPE installation?
Update: 2026-07-21
It's best to keep them horizontally aligned with a height difference of no more than 3 meters. For dynamic installations like tower cranes, it's recommended that the transmitter be 1-3 meters higher than the receiver.
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The CPE511H has a rated wireless bandwidth of 867Mbps but only 100Mbps Ethernet ports. Can it transmit the full 867Mbps?
Update: 2026-07-21
867Mbps refers to the wireless transmission rate, while 100Mbps refers to the hardware port's output rate. These are different concepts. The wired rate will be limited to within 100Mbps by the hardware port.
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How to analyze frequent disconnections, camera lag, and low speed on CPE devices?
Update: 2026-07-21
Have a clear understanding of the network topology and planning. Continuously adjust wireless parameters based on the actual situation (mainly channel, bandwidth, and transmit power).
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Troubleshooting steps for wireless CPE offline from the cloud platform.
Update: 2026-07-21
1.Under normal power and network conditions, the device should connect to the cloud platform. 2.If not, check if the device can ping the cloud platform address: cloud2.wireless-tek.com. 3.Ping an external address to check for internet connectivity. 4.Check the DNS and try changing the DNS server address.
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How to pair the CPE521 (Omni) and CPE800?
Update: 2026-07-21
Use the CPE521 as the base station and the CPE800 as the receiver, then use the WEB pairing method.
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Is there a limit to the number of devices in CPE110 Point-to-Multipoint mode? How many clients can one receiver have?
Update: 2026-07-21
The CPE110 has low throughput and is not recommended for multipoint configurations. For PTMP, it is recommended not to exceed 4 units, as it will be limited by actual transmission throughput.
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