FAQ
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Update: 2026-09-21
How to set up TR-069 technical information on Witek ISP devices?
After updating to the latest firmware, integration with third-party ACS servers is supported. Configuration points include: setting TR-069 corresponding info, ACS server address, authentication method, username/password, selected network interface, periodic reporting switch and interval, and whether to enable STUN.
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802.11AC SD-LAN Router (Product Not Found)
Update: 2026-09-21
What to do if the navigation bar is not visible on the device interface?
Updating to the latest firmware should fix this. Zoom out on the page; the navigation bar is at the top. Change your browser (Firefox is recommended), clear the cache, and log in again.
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802.11AC SD-LAN Router (Product Not Found)
Update: 2026-09-21
Troubleshooting for SIM card not detected / unable to connect to the internet.
1.Check the status on the 4G page to see if there is a signal. Signal with no network is usually an APN issue. 2.If there's no signal and it shows no card inserted, the card type might not be supported (frequency band mismatch) or there's a contact issue. 3.If the card works in a phone but not the device, and IMEI data is missing, it might be a hardware failure. 4.Some carriers bind SIM cards to a unique device. This is not an issue if the card works in other devices. 5.Try SIM cards from different carriers, test the same SIM in a phone and the device, and check if the device's card slot is loose.
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802.11AC Outdoor Mesh (Product Not Found)
Update: 2026-09-21
What to do if MESH devices experience lag during roaming?
Continuously adjust channels to avoid interference and enable the 802.11k/v protocols.
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802.11AC Outdoor Mesh (Product Not Found)
Update: 2026-09-21
Troubleshooting steps for device pairing failure.
1.Method 1 (Higher success rate): Set the main node to "Router mode" and reset the child node to factory defaults. Pair via wired connection (LAN to LAN), then disconnect the cable to switch to wireless Mesh. 2.Method 2: Set the main node to "Router mode" and reset the child node to factory defaults. The main node performs a wireless scan until the child device's IP address appears in the list, indicating successful pairing.
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Update: 2026-09-21
Is it applied for home broadband or small store networking?
All supported
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Update: 2026-09-21
Wat PoE standard does this PoE injector adopt?
802.3bt 60W
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5GHz Wireless Transmitter (Product Not Found)
Update: 2026-09-21
Troubleshooting steps for cloud platform binding failures.
1.Check the device's network status; internet access is required for successful binding. 2.Confirm that the SN/MAC is entered correctly. 3.Firmware on some older devices may be too old to support the new cloud platform URL. Update to the latest firmware before binding.
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Update: 2026-09-21
Can the CPE513P-V3 be mixed with the CPE517 V1?
Yes, but the CPE517 must be set to AP mode, and the CPE513P to Repeater mode.
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Update: 2026-09-21
What is the maximum number of connections for Point-to-Multipoint (PTMP)?
It depends on the number of cameras, bitrate values, transmission distance, and the CPE usage scenario. It must be discussed based on the specific environment.

